Have a question about ordering genuine DoorBird intercoms and access control from DB Store USA? Here are the answers our customers ask most. Still stuck? Contact us — we're a real, US-based team.
Are your products genuine DoorBird?
Yes. DB Store USA is an authorized partner of DoorBird (Bird Home Automation GmbH). Every product we sell is genuine, factory-sealed, and backed by DoorBird's 24-month manufacturer warranty.
Will I pay customs duties or import taxes?
No. Your price includes all taxes, duties, and current U.S. import tariffs — there are no hidden fees or surprise charges on delivery. Applicable U.S. sales tax is calculated at checkout based on your shipping address.
Where do you ship, and how much does it cost?
We ship to all 50 U.S. states. Shipping is calculated at checkout based on your order and destination. For APO/FPO, U.S. territories, or international delivery, email us at store@dbstoreusa.com before ordering for a shipping quote.
How soon will my order ship?
Orders are prepared for dispatch within a warehouse handling time of 8–10 business days, and often sooner. You'll receive a shipping confirmation with tracking as soon as your order leaves our warehouse.
What is your return policy?
You may request a Return Merchandise Authorization (RMA) within 10 calendar days of delivery. Items must be unopened with the factory seal intact to qualify for a change-of-mind return. Full details are in our Return & Refund Policy.
What if my order arrives damaged?
Inspect your package on arrival and report any visible shipping damage within 24 hours of delivery — email photos of the packaging and product to store@dbstoreusa.com so we can resolve it by replacement or refund.
What if my device is defective?
Defective or non-working equipment is handled under DoorBird's 24-month manufacturer warranty via the RMA/repair process at our Help Center.
Which smart-home systems are compatible?
DoorBird integrates with Control4, Loxone, Crestron, KNX, URC, Synology, Fibaro, Homey, Yale, and NUKI, and works with the free DoorBird app for iOS and Android — with free cloud visitor history and no monthly subscription. Note: DoorBird no longer offers native Apple HomeKit, Amazon Alexa, or Google Assistant integration.
Do you offer installation or setup help?
Yes. Our US-based specialists offer remote assessments, on-site audits, and technician service. See Request a Service to book help or a custom integration quote.
What payment methods do you accept?
We accept major credit cards plus Shop Pay and Google Pay through Shopify's secure, encrypted checkout.
How do I reach you?
Email store@dbstoreusa.com or call +1 224 302 0424, Monday–Friday 8:00 AM–5:00 PM CT. You can also use our contact form.