DB Store USA — Shipping Policy

DB Store USA is an authorized partner of DoorBird (Bird Home Automation GmbH), the manufacturer. This policy applies to purchases made at dbstoreusa.com and should be read together with our Return & Refund Policy.

1. Where We Ship

We ship to addresses within the United States, including all 50 states. We also ship internationally: for delivery to an APO/FPO address, a U.S. territory, or a destination outside the United States, contact us at store@dbstoreusa.com before ordering and we will provide a separate shipping quote calculated for your destination. International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.

2. Shipping Costs

Shipping is calculated at checkout based on your destination and the items in your order, and is displayed for your review before you pay. Because our products are sourced and fulfilled under customs and international delivery terms, shipping is billed separately and is not included in the product price.

3. Order & Warehouse Handling Time

Orders are verified and prepared for dispatch with a warehouse handling time of 8–10 business days (Monday–Friday, excluding U.S. public holidays). Orders often ship sooner. This handling window reflects the customs clearance and international delivery terms under which our inventory is fulfilled. We begin processing after payment is confirmed, and orders placed on a weekend or holiday begin processing on the next business day. If an item requires additional lead time, we will let you know at the time of order.

4. Transit Time & Carriers

Once an order leaves our warehouse, delivery time depends on the carrier and destination. All shipments are sent by a trackable method. Delivery estimates are provided by the carrier and are not guaranteed; carrier and customs delays are outside our control.

5. Tracking & Confirmation

You will receive an order confirmation at checkout and a separate shipping confirmation email — including a tracking number — as soon as your order is dispatched. Please add store@dbstoreusa.com to your contacts so these notifications aren't filtered.

6. Shipping Address Accuracy

You are responsible for entering a complete and correct shipping address at checkout. We are not able to reroute a package once it has shipped, and we are not responsible for orders delayed, lost, or delivered to an incorrect address as a result of address details you provided. If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange reshipment; the cost of reshipment is the customer's responsibility.

7. Shipping Damage in Transit

Visible damage caused in transit is handled under the Shipping Damage section of our Return & Refund Policy. In short: inspect your package on arrival and report visible shipping damage within 24 hours of delivery, by email to store@dbstoreusa.com, with photos of the damaged packaging and product before the item is opened or used wherever feasible. Please retain all original packaging until any claim is resolved. Minor cosmetic wear to the outer shipping carton (e.g., a bent or creased corner) is normal in transit and is not considered product damage.

8. Refused or Undeliverable Shipments

If a shipment is refused at delivery or returned to us as undeliverable, it will be processed as a return under our Return & Refund Policy. Original shipping costs are non-refundable, and any reshipment will be at the customer's expense. Items refused without a valid reason under our policies are treated as a non-defective ("change of mind") return and are subject to that policy's eligibility and deduction terms.

9. Risk of Loss

Title and risk of loss for damage caused in transit are addressed through the Shipping Damage process referenced in Section 7 — that is, when a shipment arrives visibly damaged, we resolve it by replacement or refund at our discretion. Once an order has been delivered to the address you provided and shows no visible transit damage, responsibility for the product passes to the customer.

10. Sales Tax

Applicable U.S. sales tax is calculated and displayed at checkout based on your shipping destination.

11. Contact

Questions about shipping, a delivery estimate, or a transit-damage claim should go to store@dbstoreusa.com or +1 224 302 0424.

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This policy is provided by the seller, IT IS Commodity, Inc. (doing business as DB Store USA), an authorized partner of DoorBird (Bird Home Automation GmbH), and applies to purchases made at dbstoreusa.com. It should be read together with our Return & Refund Policy and does not modify DoorBird's manufacturer warranty terms.