DoorBird Support · DB Store USA
Something’s wrong with your DoorBird. Let’s find the right desk.
Two questions, about twenty seconds. Most people end up somewhere free.
Haven’t bought a DoorBird yet? Buying advice never goes through this — it’s always free.
Which describes you?
Was this system put in by a professional?
Whoever built it holds the drawings, relay settings and network layout — things no guide can tell you.
Let’s get the system into your name.
DoorBird ties access to the device itself — once we can see the device is yours, we reissue the credentials. Two pieces of evidence do it, and none of this costs anything.
A closing statement, deed, lease, or a utility bill in your name at that address. Property managers and landlords: a letter on company letterhead works.
The label on the reverse carries the serial and MAC address — that’s how we match your device to the right record. Photograph the whole label, straight on and in focus.
No account, no fee. We verify, reissue the Digital Passport, and walk you through app setup and adding the rest of the household.
Can’t get to the device, or nothing powers up?
A technician can pull the label, trace the wiring and check the network in one visit — credentials and a working system.
On-Site Intercom Audit $275 · all 50 states
Call your installer first. Genuinely.
Your installer holds the drawings, the relay settings, the network layout and the account that owns the device. They will almost always fix it faster than anyone starting cold — often under the service agreement you already pay for.
Device model + location: Symptom, in one line: When it started: What changed just before (firmware, router, ISP, power cut, new phone): What you already tried: Who else is affected (one unit / whole building):
Can’t reach your installer? We’re here for you
Don’t worry — you’re in good hands. Our US-based team and our network of trusted contractors can pick it up from here, at affordable published rates.
Order, shipping, warranty or RMA on hardware you bought from us? That one’s ours, it’s free, and it never goes near an installer — open a free ticket.
Then it’s on us.
Start free — escalate only if free doesn’t close it. Same US-based team in both lanes; the difference is who does the work.
- Help Center guides for offline devices, notifications, passwords, gates and wiring
- Written to take you all the way through — not to sell you a session
- Free tickets for orders, shipping, warranty, RMA and ownership
- Replies within 1 business day, from people in the US
- Remote: a call for advice, or a screen-share where we do the configuring
- On site: an audit of your intercom, or a technician who mounts and commissions it
- Integrations DoorBird dropped — HomeKit, Home Assistant, SIP, NVR, Control4
- Flat published prices, scheduling confirmed within 1 business day, all 50 states
Jump straight to your symptom — free guides
Questions before you book
Free: the whole Help Center, the ownership process for an inherited device, tickets for orders, shipping, returns and warranty, and buying advice. Paid: hands-on technical work — when you want us to diagnose, configure, integrate or install rather than tell you how.
Because if a professional built the system, they hold the drawings, the relay settings and the network layout — and they’ll usually fix it faster, and often cheaper, than we can starting cold. If they’re out of business, we pick it straight back up.
The Phone Consultation is 30 minutes of advice — we tell you what to do and you do it. The Remote Assessment is a full screen-share working session where we do the work, end to end.