Switching phones is one of the easiest ways to lose access to a DoorBird — especially if the admin login and QR “Digital Passport” only lived on the old device. A little prep keeps you in control.
Before you switch phones
- Locate your DoorBird admin credentials and the QR / Digital Passport (paperwork or a saved photo) and store them somewhere safe.
- Make sure you can sign in to the DoorBird app account — not just the app that’s already open on the old phone.
- Don’t wipe or trade in the old phone until the new one is fully working.
Moving to the new phone
- Install the DoorBird app and sign in with the same account.
- Re-enable notifications and permissions on the new device.
- Confirm live view, calls, and door/relay actions all work before retiring the old phone.
Already lost access?
If the password got lost in the transfer and you can’t sign in, you’re now in access-recovery territory. It’s fixable — here’s how DoorBird access recovery works, and our team can guide you through it.
Stuck after a phone change? Book a 30-minute Phone Consultation or see all DoorBird services. Free guides are in the Help Center.